Dip-Tech COVID-19 Update

DipTech customer support image

 

Dear valued customer,

 

With the COVID-19 global health concern, and in accordance with WHO, local MOH recommendations and Ferro’s ensuing guidelines, Dip-Tech is now complying with travel restrictions. Hence customer site visits may be impacted.

 

As supporting our customers is one of Dip-Tech’s core values, we are committed to giving you the highest service level, whil adapting to current circumstances - providing remote and online solutions.

 

Please refer to the options available to you below on how to contact Dip-Tech and get the best possible solution at any time.

 

Technical Issues:

 

As a first step, please reach out to our Service Dept. describing the issue you’re experiencing and specific symptoms. If possible, please provide relevant images/videos of that issue.

Our Service Dept. representatives will get in touch with you to provide you with relevant advice/procedures to take.

 

Contact us on your known channels or at:

 

North & Latin America: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Europe & Africa: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Asia-Pacific: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Phone: +972-9-790-8444

 

If needed, Dip-Tech’s technicians will connect to your machine remotely for further, deeper check and support.

 

In complicated matters, an Augmented Reality software will be used to guide you step-by-step until you are satisfied with the solution provided.

 

Ink Orders:

 

Our production is currently unaffected by the situation and orders can be placed as usual through regular channels. Please be advised that due to flights limitations, shipment lead-time is now longer, and shipping costs are higher.

 

Should Ferro/Dip-Tech suspect production might be influenced by future developments, we will advise our customers in advance so that you can make the necessary arrangements accordingly.

 

Contact us on your known channels or at:

 

Dip-Tech orders: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

North America orders: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Application and Marketing Support:

 

As always, our people are working in full capacity and full force to give our customers the best support. We are available for you online and via phone and we encourage you to not hesitate to contact us for any need.

 

Application support contact information

 

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Marketing support contact information:

 

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Phone/WhatsApp/WeChat: +972-58-470-3233

 

We would like to stress our commitment to our customers and to assure you that Dip-Tech is taking every possible action to strengthen our partnership during this evolving global situation.

Your cooperation and patience are highly appreciated.

 

Sincerely yours,

Erik de Jong

Managing Director

 

 

 

 

 

Get in touch

Dip-Tech Headquarters

5 Atir Yeda St.,
Kfar-Saba, Israel


North America Headquarters

Smithfield, RI
United States

Service Hub

Europe
Barcelona, Spain


Sales and Service Hub

China
Shanghai, China

Questions or comments? Contact Dip-Tech now

Required
Please enter a valid email
Required

Invalid Input

Invalid Input
Required

Thank you!

Your message has been sent, we will get back to you soon

 

 

 

 

What would you like to do next?

 See what's new on:

        Close and continue