Wherever you are in the world, Dip-Tech stands behind you with comprehensive support and services, covering installation, training and ongoing technical support. When it comes to ensuring a successful first-time installation, maximizing the utilization of existing equipment, or providing the technical know-how for processing a tough application, you can rely on Dip-Tech Customer Support to work with you to advance your capabilities, increase your productivity, and help you achieve results that exceed your highest expectations.
Support services include:
- Support for Dip-Tech's applications and materials
- Phone and remote support managed by Dip-Tech's specialists
- Onsite support by qualified engineers
- Software and hardware updates and upgrades
- Print head repair program
- Onsite machine operator training
- Advanced Applications and Graphics Support and Training
- System Relocation
A choice of service programs enables you to choose the level of support that best fits your business needs, with opportunities for savings on routine and need-based service visits, spare parts, and training.
Just a phone call away, our field-experienced Response Center staff is available to answer your questions and solve technical issues.
Hardware and software issues can often be resolved remotely, helping you get back to full production quickly and efficiently. If a visit to your facility is required, our experts coordinate the dispatch of a customer support engineer with pre-determined diagnostic information and relevant parts.
How to contact the Dip-Tech Response Center
Working hours (for all customers)*: Sunday-Thursday 09:00- 18:00 (GMT+2)
* For customers whose equipment is under warranty or is covered by a Service Program, 24-hour support for emergencies and equipment breakdowns is available via the same telephone number and email address.
Onsite Machine Operator Training
Dip-Tech offers comprehensive, professional training at your site. Our instructors are experts in their areas of specialization and have field experience working with our customers. Their knowledge and expertise will help you maximize your familiarity with the equipment, from getting started to learning the most advanced aspects of the system. Students are taught using a well-rounded curriculum that focuses on a combination of theory and hands-on exercises.
Advanced Applications and Graphics Support
Our Applications Team of industry-leading experts in printing in-glass is available to assist you in translating architects' graphic designs into printed-glass reality. Depending on your needs, the team can accompany you through large projects or provide assistance in specific areas such as preparing complex graphic files and perfecting color matching. Applying knowledge developed through a wide range of real-world projects, we are constantly developing new tools that help you achieve better results and improve efficiency.
Advanced Application and Graphics Training Program
Learn how to realize architects' and interior designers' designs in glass with optimal efficiency and stunning results. In our hands-on Advanced Application and Graphics Training Program, users develop skills in handling the most complex professional tasks.